Please note that following Brexit, customers ordering from European Countries will be required to pay VAT and import duty taxes. This will be imposed until 30th June 2021. As the recipient of the order, you must pay these duties and taxes directly to the courier to release your order from customs. As we are unable to advise the exact amount, we recommend contacting your local customs office or tax authority before placing an order. 

 

What are the business operating hours for Jane & Tash?

We are open from Monday to Friday, 9am - 5pm. We aim to respond to all business and customer enquiries within 48 hours (excluding weekends and UK Public Holidays). Please note we are closed on the weekends and bank holidays and will respond to any queries once we re-open. 

 



Why does my order take 10 - 14 days to make?

We operate under a Made To Order business model to ensure we are a sustainable company. All our items are carefully and intricately hand made at the highest level and we cannot rush this process. Additionally, our business model means that we do not waste material or create unnecessary work for our factory workers. 

For Pre-Order and Bespoke Items, delivery times vary so please contact us if you require an item by a certain date and we can look into this for you. Additionally, please check our online product pages for delivery lead times in advance before ordering. 


We kindly request to please allow 1 working day for us to process your order before we begin our manufacturing process. Please note this does not include weekends or bank holidays. 



Do you create Custom/Bespoke items?

Yes, we do! We pride ourselves on making Bespoke items for our customers which they absolutely love! We can customise your order in terms of sizing, sleeve lengths, design, embellishment, colours and much more. For Bespoke items, please email us at sales@janeandtash.co.uk and our team will be in touch to discuss creating your Bespoke item. Time frames do vary depending on the complexity of the design which our team will advise on. Please note Bespoke items are non-refundable and non-exchangeable in line with our Terms and Conditions. 




Do you have a store?

We are an online based store. Purchases can be made via www.janeandtash.co.uk

 



Do you have items that are ready to ship/in stock?

Yes, we do have some readily available items in stock! To find out if your item is available please email us at sales@janeandtash.co.uk with your preferred style and size and the Jane & Tash team will check product availability for you. 




When will I receive my order?

If your item is readily available in stock, we will send this out via next working day recorded delivery via DPD Local (UK orders only) where possible. You will receive a dispatch notification with your tracking number where you can view your delivery information. Please note that in some cases, next day delivery may not be possible and delivery delays by the courier are outside our control. 


If you have purchased a Made To Order/Pre-Order/Bespoke product, you will receive your item after we have finished the manufacturing process, within the online advertised lead times. Our delivery partner for UK orders is DPD Local and you will receive a dispatch notification with your tracking number where you can view your delivery information. 


Please note we do not ship items out on weekends or bank holidays as our offices are closed during this period. If your item is being shipped out on a Friday or over a Bank Holiday via next day delivery, this will be delivered on the next working day as our delivery service does not operate on weekends and/or UK public holidays. 


If you experience any delivery issues or are unable to track your parcel, please contact DPD Local directly and speak with their Customer Service team via telephone on  0121 275 0500. 

For International Orders please contact your Customer Service provider in your destination country for further information. 



Do you ship worldwide? 


Yes, we do ship worldwide! We offer a reliable and secure international delivery service to our customers across the globe. International shipping costs do vary for different countries which is calculated automatically upon checkout. 

Please note we cannot offer Next Day Delivery for international orders. 


Does my order include taxes?

For UK orders, all prices are inclusive of VAT.

For International orders, prices do not include customs duties and/or import duties. Please note that Jane & Tash are not responsible for possible taxes and duties which may be applied by customs authorities on delivery into your country. If a customer fails to comply with customs duties and taxes, and consequently the parcel is returned to Jane & Tash you will be liable for the additional fees charged for return and re-delivery.

Please note that following Brexit, customers ordering from European Countries will be required to pay VAT and import duty taxes. This will be imposed until 30th June 2021. As the recipient of the order, you must pay these duties and taxes directly to the courier to release your order from customs. As we are unable to advise the exact amount, we recommend contacting your local customs office or tax authority before placing an order. 


For further information on what duties and taxes are payable upon delivery, we recommend contacting your local customs office directly before placing an order. 

 

Can I return and/or exchange an item? 

All Sale/Sample Sale items are non-refundable and non-exchangeable. 


For regular priced items, we do accept returns and exchanges within 14 days from the date of delivery. To be eligible for a return and/or exchange, the item must be returned in its original condition and packaging (unworn, unused, tags attached and in original packaging) Please visit our Terms and Conditions for further information on our Returns policy.


For International returns, it is the customer’s responsibility to pay any import/customs duties before the item is returned to Jane & Tash. 


https://www.janeandtash.co.uk/pages/terms-and-conditions




Do you provide Returns labels? 

We are not yet able to provide free returns labels. Returns postage is paid for by the customer and we do ask that the customer returns their item via recorded delivery and retains proof of postage with the tracking number. 


For returns, please email us at sales@janeandtash.co.uk no later than 14 days from the date you have received your item for a returns authorisation request. Once we have received this, we will respond with return instructions. 


Returns and Exchanges must meet all our Terms & Conditions which can be found here:


https://www.janeandtash.co.uk/pages/terms-and-conditions



Are Jane & Tash Parkas water resistant?

All our Parkas are water resistant and they all have a treatment on their cotton outer shell for extra protection in those rainy conditions!

What is the best way to look after and clean my Jane & Tash Product? 

Leather 

Our Jane & Tash Leather Jackets and Coats are made from 100% Real Lambskin Leather. This luxuriously soft leather is very delicate and requires great care. Natural markings may appear on the jacket from the placement of buttons (underneath the collar) due to the style and material of the soft Leather jacket. Please see our general guidelines on how to care for your Leather product to ensure its longevity:

  • Keep your leather jacket away from intense or direct heat.
  • Never put stickers on your jacket.
  • Try to keep your jacket as dry as possible; avoid wearing it in the rain.
  • Frequently apply protection spray. 
  • Hang your jacket in a dry and cool place with a padded hanger to avoid wrinkling the material. 
  • Remove light stains with Leather wipes and/or cleaning foam. 

 

Shearling Coats

  • Professional dry cleaning only. Do not put your Shearling coat in the washing machine or dryer. 
  • Avoid direct heat and radiators as this will damage the Shearling material.
  • Avoid prolonged exposure to strong sunlight - such as hanging the coat or jacket in a sunny window for weeks at a time - as this can bleach out the jacket.
  • Avoid spraying or perfume/hairspray on the coat as this may damage the coat and material. 
  • Try to keep your coat as dry as possible. If it does get wet, then let your coat dry naturally. 
  • Never hang your item in a bag or place polythene over your Shearling coat. We recommend using a garment bag instead. 

Parkas

  • Professional dry cleaning only.
  • Discolouring may occur as a result of too much moisture. Always store your Parka in cold storage or a cold ventilated room. 
  • Avoid direct heat and radiators which will cause damage to the lining and outer shell. 
  • Do not use any heat on the Faux Fur lining or outer sell to dry. The Parkas will dry naturally.
  • Never hang in a bag or place polythene over your Parka.
  • Be aware not to rub any handbags or objects against the outside of the coat whilst wearing it as this may damage the lining and shell. 
  • Discolouring may occur as a result of too much moisture. 
  • All toggles and drawstrings are detachable which can come away as a result of wear and tear. Drawstrings can be re-inserted by hand manually. 
  • Avoid attempting to remove natural wear and tear marks by rubbing water on the Parka.
  • Always seek advice from a professional dry cleaning company.