What are the business operating hours for Jane & Tash?
We are open from Monday to Friday, 9am - 5pm. We aim to respond to all business and customer enquiries within 48 hours (excluding weekends and UK Public Holidays). Please note we are closed on the weekends and bank holidays and will respond to any queries once we re-open. 


Why does my order take 7 - 10 days to dispatch?
We mainly operate under a made to order business model to ensure we are a sustainable company. All our items are carefully and intricately hand made at the highest level and we cannot rush this process. Additionally, our business model means that we do not waste material or create unnecessary work for our production workers. 

For pre-order and custom Items, delivery times vary so please contact us if you require an item by a certain date and we can look into this for you. Additionally, please check our online product pages for delivery lead times in advance before ordering. 

We kindly request to please allow 1 working day for us to process your order before we begin our manufacturing process. Please note this does not include weekends or UK public bank holidays. 


Do you create bespoke/ custom items?

Absolutely. We can customise your order in terms of sizing, sleeve lengths and colour. To place a bespoke/ custom order please email us at sales@janeandtash.co.uk and our team will be in touch to discuss creating your custom item. Please note, bespoke/ custom items are non-refundable and non-exchangeable in line with our terms and conditions. 


Do you have a store?

We are currently an online based store. Purchases can be made via www.janeandtash.co.uk


Do you have items that are ready to ship/in stock?
Yes, we do have some readily available items in stock. To find out if your item is available please check the product page description or email us at sales@janeandtash.co.uk with your preferred style and size and our team will check product availability for you. 


When will I receive my order?

If your item is readily available in stock, we will send this out via next working day recorded delivery via DPD Local (UK orders only) where possible. You will receive a dispatch notification with your tracking number where you can view your delivery information. Please note that in some cases, next day delivery may not be possible and delivery delays by the courier are outside our control. 

If you have purchased a bespoke / custom product, you will receive your item after we have finished the manufacturing process, within the online advertised lead times. Our delivery partner for UK orders is DPD Local and you will receive a dispatch notification with your tracking number where you can view your delivery information. 

Please note we do not ship items out on weekends or bank holidays as our offices are closed during this period. If your item is being shipped out on a Friday or over a bank holiday via next day delivery, this will be delivered on the next working day as our delivery service does not operate on weekends and/or UK public holidays. 

If you experience any delivery issues or are unable to track your parcel, please contact DPD Local directly and speak with their customer service team via telephone on 0121 275 0500. 

For international orders please contact your customer service provider in your destination country for further information. 


Do you ship worldwide? 

Yes, we do ship worldwide.
We offer a reliable and secure international delivery service to our customers across the globe. International shipping costs do vary for different countries which is calculated automatically upon checkout. 

Please note we cannot offer Next Day Delivery for international orders. 


Does my order include taxes?
For UK orders, all prices are inclusive of VAT.

For EU and international orders, duties and taxes are calculated at checkout for complete cost transparency pre purchase.

Can I return and/or exchange an item? 
We do accept returns and exchanges on non sale items within 14 days from the date of delivery. To be eligible for a return and/or exchange, the item must be returned in its original condition and packaging (unworn, unused, tags attached and in original packaging) Please visit our Terms and Conditions for further information on our Returns policy.

For International returns, it is the customer’s responsibility to pay any import/customs duties before the item is returned to Jane & Tash. 

https://www.janeandtash.co.uk/pages/terms-and-conditions


Do you provide returns labels? 
Returns labels are created via our returns portal. The label cost is deducted from or order refund.

For returns, visit https://www.janeandtash.co.uk/pages/returns-and-exchanges to process a return no later than 14 days from the date you have received your item.

What is the best way to look after and clean my Jane & Tash leather jacket? 

Our Jane & Tash leather jackets and coats are made from 100% Leather. We use Lambskin leather and suede which are luxuriously soft and very delicate.
Please see our general advice on how to care for your leather jacket to ensure its longevity:

  • Keep your leather jacket away from intense or direct heat.
  • Never put stickers on your jacket.
  • Try to keep your jacket as dry as possible; avoid wearing it in the rain.
  • Frequently apply protection spray. 
  • Hang your jacket in a dry and cool place with a padded hanger to avoid wrinkling the material. 
  • Remove light stains with leather wipes.