Returns and Exchanges

RETURNS INFORMATION 
                                      
 For returns, please request a return authorisation request from our returns department within 14 days of receiving your order by emailing us at  sales@janeandtash.co.uk     
           

To be eligible for a return your item must be unused and unworn and in the same condition that you received it with all tags still attached and returned by guaranteed delivery to Jane & Tash Bespoke within 14 days of confirmed delivery of your item.

Your item must be returned in its original packaging and original condition to be eligible for a full refund. Please kindly note in line with our Terms & Conditions the customer is responsible for returns and shipping costs.

Please do not send your item back to us after the returns period. Returns made outside the return period will be sent back to you and a handling charge will be processed. 

For International returns please ensure you classify your parcel as a 'return' and this will allow us to process your parcel back into the UK swiftly. *Failure to do so may result in additional charges which will be deducted from your refund.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved we will initiate a refund to you immediately.   *Please allow up to 7-10 working days for your funds to reach your account as this is processed by your Bank.  
 

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EXCHANGE INFORMATION

Please email us at sales@janeandtash.co.uk within 14 days of receiving your order for any exchange requests and queries.

To be eligible for an exchange your item must be unused and unworn and in the same condition that you received it with all tags still attached and returned by guaranteed delivery to Jane & Tash Bespoke within 14 days of confirmed delivery of your item. 

Jane and Tash cover the cost of postage shipped back out to UK orders eligible for an exchange (This does not apply to international customers).

*All Bespoke & sample sale items are 100% non-refundable and non-exchangeable.

Please note exchanges are not currently available for countries outside the UK.  

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* Please kindly note No Returns/Refunds or Exchanges can be made on any 'sale' items . All sales and prices are final.